POLICIES
General
Conditions These
terms and conditions do not affect your
statutory rights. You must be over 18 years
of age to place
an order through this website. In placing
an order you are making an offer to purchase
subject
to these terms and conditions. Once we
have despatched an order confirmation by
email to you, we will
deem this a binding contract. Each order
will be a separate contract. If we fail
to enforce
one or more of these terms and conditions,
we do not waive our right to enforce any
of those
remaining. The laws of England and Wales
shall govern any contract between us. Any
disputes
will be resolved exclusively within the
courts of England and Wales.
Returns,
Refunds & Replacements You
should inspect the goods when they arrive to ensure they are correct
in type and quantity, and have arrived in good condition. You may
contact us at sales@businesspoint.uk.com and
inform us of any goods that are faulty, damaged or not required.
Goods are not required You may cancel
your order within 7 working days after
the day you receive the goods, without giving a reason. You must
inform
us of your wishes by letter, fax or email, within this period.
We reserve the right to charge you for
all costs of carriage plus 15% of the
value
of the goods to cover our administration costs. We will either
arrange for the goods to be collected
or request that you return them. If we
arrange collection we reserve the right to charge you for the carriage.
If we agree for you to return the goods, they must be returned
to us
within a further 7 days. The goods should be returned in re saleable
condition, in their original packaging. Returns can only be accepted
on perishable items if you have received the goods in faulty condition,
and on sealed items (for example, audio or video recordings or
computer software or supplies), if they
have not been unsealed. Goods have been
damaged in transit Consumers You must inform us within 7 working
days
of receipt if you wish to claim a refund or replacement. If you
choose to be refunded and a delivery charge
was made for your order, this will
also be refunded. If goods returned are not found to be damaged,
the terms for 'Goods are not required'
(as outlined above) will apply. Goods
are faulty or not of merchantable quality You must inform us within
7 working days of receiving the goods
if you wish to claim a refund or
replacement. The Procedure for making a claim under guarantee outside
this period is detailed below. Stock Issues If you do not receive
the type or quantity of goods ordered
due to an error or omission on our
part, we will arrange for the correct order to be delivered to
you, usually within 3 business days, as
stocks permit. You must notify us within
3
working days of receipt if an order is incorrect or incomplete.
You must also ensure that any goods supplied
in error or in excess of your order
are returned in as new re saleable condition in their original
unmarked packaging. We reserve the right
to charge you for any goods delivered
in error, where you have not followed these conditions. Goods are
sold subject to availability. If we do
not supply the goods for any reason
we will not charge you for these goods and we will refund any money
already paid for the goods. However, we
will not be responsible for compensating
you for any other losses which you may suffer if we do not supply
goods.
If goods are not in stock we will inform you that they have been
placed on backorder, and either agree
a new delivery date or at your discretion
remove the items(s) from your order. In addition, you will have
the right
to cancel any backorder that has not yet been supplied, up until
16:30 on the day prior to expected delivery.
We will refund any payment that
has already been made for those goods and any delivery charges
applicable, on the day of cancellation.
There will usually be no additional charge
for delivery of backorders. lf you buy goods that are unsuitable,
based
on incorrect specifications published on our website, we will accept
their return and give a full refund of the price and any delivery
charges you have paid for the goods. You
must notify us within 7 days after the
day you receive the goods and ensure that they are returned in
as new
re saleable condition in their original unmarked packaging. Returns
can only be accepted on perishable items
if you have received the goods in
faulty condition, and on sealed audio or video recordings or computer
software if they have not been unsealed. top^
Delivery We
will generally deliver orders placed before 5pm, during normal
business hours on the next working day,
within the UK. If you are located
in the Scottish Highlands and Islands
or the Scilly Isles, please
allow up to14 days for delivery. You should
allow up to 28 days for
large items (e.g. furniture & machines) and 10 days for products shown
on the site as 'supplied to special order'. It is not usually possible
for us to arrange delivery on a weekend or bank holiday. Where normal
delivery is likely to be delayed by more than five days we will email
or call you to arrange a convenient delivery date. You should ensure
someone is available to sign for your order. If nobody is available
to take receipt of the delivery we reserve the right to charge £6.99
for each additional delivery attempt to cover additional administration
and delivery costs. Ownership You will become the owner of goods
only once we have received payment in full for the goods and
any delivery
charges associated with the order. We reserve the right of tracing,
where goods have not been paid for in full. You will become responsible
for the goods as soon as we have delivered them to you. If you
delay the delivery of goods to you, our responsibility for them
ends at the
time of the first attempted delivery. top^
Prices
and Payment The price
you will pay for the goods is that which prevails
at the time you place your order. We reserve the
right to change prices without prior notice, to
reflect alterations in our suppliers prices and/or
changes in taxes and duties. If prices on the web
site are not correct due to any errors or omissions
on our part, we will inform you of the correct
price and you will have the right to amend or cancel
your order. In the case of a mistake (within the
legal definition of the law of mistake), if the
goods have already been delivered, we will give
you an opportunity to return the goods and receive
a full refund of the price and any delivery charges
you have paid for the goods. Prices shown are exclusive
of value added tax (VAT) unless otherwise stated.
VAT of 17.5% will be added to all non exempt items
in your order. Payment in UK pounds sterling will
be required at the time of ordering, except where
a credit account has been opened in which case
payment must be received within 30 days of the
date of invoice. We reserve the right to charge
interest at 3% per annum over the Bank of England
minimum lending rate on any overdue account. Information
on our Web Site Our web site may contain inaccuracies
or typographical errors and we will not accept
any liability for the accuracy of the information
it contains. Information may also be changed or
updated without notice. Nothing on aosonline.co.uk
shall be construed as a condition, warranty or
representation. Information may also be changed
or updated without notice. Nothing on aosonline.co.uk
shall be construed as a condition, warranty or
representation. If you buy goods that are unsuitable,
based on incorrect specifications published on
our website, we will accept their return and give
a full refund of the price and any delivery charges
you have paid for the goods. You must notify us
within 7 days after the day you receive the goods
and ensure that they are returned in as new re
saleable condition in their original unmarked packaging.
Returns can only be accepted on perishable items
if you have received the goods in faulty condition,
and on sealed audio or video recordings or computer
software if they have not been unsealed. top^
Product
Guarantees Where
a manufacturer supplies a guarantee specific to
the product you have purchased, you must complete
the product registration and contact the manufacturer
directly in the event of product failure. In most
other cases we will replace goods that are faulty
due to defects in materials or workmanship within
1 year of delivery, however replacement will be
entirely at our discretion. This does not affect
your statutory rights. top^
Privacy We
are committed to protecting your privacy. We will
only use the information that we collect about
you lawfully (in accordance with the Data Protection
Act 1998 registration Z8639758). We collect the
information you provide us while registering, ordering
and from enquiries, to process and deliver your
order, and to communicate with you. We will never
collect sensitive information about you without
your explicit consent. The information we hold
will be accurate and up to date. You can check
the information that we hold about you by emailing
us. If you find any inaccuracies we will delete
or correct them promptly. If we intend to transfer
your information outside the EEA (European Economic
Area) we will always obtain your consent first.
We may contact you from time to time to inform
you of special offers, and new products & services.
If you do not wish your contact details to be used
in this way please email us at: info@businesspoint.uk.com.
We keep a record of your orders and quotes so that
you may run reports online to review your spending
and order quickly by selecting items from previous
orders and quotes. We also use this information
to build an understanding of the general habits,
interests and requirements of our customers. If
you have any questions or comments about privacy
please email us at: info@businesspoint.uk.com top^
|
