Delivery & Returns Policy

Returns, Refunds & Replacements You should inspect the goods when they arrive to ensure they are correct in type and quantity, and have arrived in good condition. You may contact us at sales@businesspoint.uk.com to inform us of any goods that are faulty, damaged or not required. Goods are not required You may cancel your order within 7 working days after the day you receive the goods, without giving a reason. You must inform us of your wishes by letter, fax or email, within this period. We reserve the right to charge you for all costs of carriage plus 15% of the value of the goods to cover our administration costs. We will either arrange for the goods to be collected or request that you return them. If we arrange collection we reserve the right to charge you for the carriage. If we agree for you to return the goods, they must be returned to us within a further 7 days. The goods should be returned in resaleable condition, in their original packaging. Returns can only be accepted on perishable items if you have received the goods in faulty condition, and on sealed items (for example, audio or video recordings or computer software or supplies), if they have not been unsealed. Goods have been damaged in transit Consumers You must inform us within 7 working days of receipt if you wish to claim a refund or replacement. If you choose to be refunded and a delivery charge was made for your order, this will also be refunded. If goods returned are not found to be damaged, the terms for 'Goods are not required' (as outlined above) will apply. Goods are faulty or not of merchantable quality You must inform us within 7 working days of receiving the goods if you wish to claim a refund or replacement. The Procedure for making a claim under guarantee outside this period is detailed below. Stock Issues If you do not receive the type or quantity of goods ordered due to an error or omission on our part, we will arrange for the correct order to be delivered to you, usually within 3 business days, as stocks permit. You must notify us within 3 working days of receipt if an order is incorrect or incomplete. You must also ensure that any goods supplied in error or in excess of your order are returned in asnew resaleable condition in their original unmarked packaging. We reserve the right to charge you for any goods delivered in error, where you have not followed these conditions. Goods are sold subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. If goods are not in stock we will inform you that they have been placed on backorder, and either agree a new delivery date or at your discretion remove the items(s) from your order. In addition, you will have the right to cancel any backorder that has not yet been supplied, up until 16:30 on the day prior to expected delivery. We will refund any payment that has already been made for those goods and any delivery charges applicable, on the day of cancellation. There will usually be no additional charge for delivery of backorders. Delivery We will generally deliver orders placed before 5pm, during normal business hours on the next working day, within the UK. If you are located in the Scottish Highlands and Islands or the Scilly Isles, please allow up to 14 days for delivery. You should allow up tp 28 days for large items (e.g. furniture & machines) and 10 days for products shown on the site as 'supplied to special order'. It is not usually possible for us to arrange delivery on a weekend or bank holiday. Where normal delivery is likely to be delayed by more than five days we will email or call you to arrange a convenient delivery date. You should ensure someone is available to sign for your order. If nobody is available to take receipt of the delivery we reserve the right to charge £6.99 for each additional delivery attempt to cover additional administration and delivery costs. Ownership You will become the owner of goods only once we have received payment in full for the goods and any delivery charges associated with the order. We reserve the right of tracing, where goods have not been paid for in full. You will become responsible for the goods as soon as we have delivered them to you. If you delay the delivery of goods to you, our responsibility for them ends at the time of the first attempted delivery.